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MDaemon 17 IMAP stop working for multiple email account until restart

[Bregler, Ryan]
Ryan Bregler
Newbie
Newbie
Posts: 33
Ryan Bregler - 11:45am, Feb 3 2020

I have had this issue with actually 2 other MDaemon servers, but this one is being the most troublesome. The other two i just have a batch file set to restart mdaemon ever day and no issue. This one it could be a few hours before they stop working again. Attached is a zip file of all logs and the message they get (This one using apple mail, but other include outlook, and iPhone). All emails are routing ok. There are no emails showing stuck in any of the queues. Webmail will also not load new messages.

Also there are 1.2 million files in the mdaemon folder. they do a lot of emailing, never delete spam, and they have archive setup for all incoming and outgoing emails so there is a lot of email files. About 400GB worth. Not sure if that is is having an affect at all. Recently moved it to its own server with SSD's and that sped it up A LOT vs the old server with no SSD's and running a SQL server.

Thanks

Ryan

P.S. Attempted to upload logs but saying to large even after Zipping them.

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Arron Caruth - Feb 3, 2020 2:58 pm (#2 Total: 18)  

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Also, please let us know the name of the file you have uploaded once the upload completes.

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
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From: md-issues@mdaemon.com [mailto:md-issues@mdaemon.com] On Behalf Of Arron Caruth
Sent: Monday, February 3, 2020 1:29 PM
To: md-issues List Member <md-issues@mdaemon.com>
Subject: [md-issues] MDaemon 17 IMAP stop working for multiple email account until restart

 

What version of MD 17 are you running?  For example, 17.5.2.

 

What operating system is MDaemon running on?

 

Please upload the logs to our FTP server:

 

Server: r2d2.altn.com

Username: Uploader

Password: incoming

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
Simple Secure Email
Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
Sent using the MDaemon Email Server

From: md-issues@mdaemon.com [mailto:md-issues@mdaemon.com] On Behalf Of Ryan Bregler
Sent: Monday, February 3, 2020 10:46 AM
To: md-issues List Member <md-issues@mdaemon.com>
Subject: [md-issues] MDaemon 17 IMAP stop working for multiple email account until restart

 

I have had this issue with actually 2 other MDaemon servers, but this one is being the most troublesome. The other two i just have a batch file set to restart mdaemon ever day and no issue. This one it could be a few hours before they stop working again. Attached is a zip file of all logs and the message they get (This one using apple mail, but other include outlook, and iPhone). All emails are routing ok. There are no emails showing stuck in any of the queues. Webmail will also not load new messages.

Also there are 1.2 million files in the mdaemon folder. they do a lot of emailing, never delete spam, and they have archive setup for all incoming and outgoing emails so there is a lot of email files. About 400GB worth. Not sure if that is is having an affect at all. Recently moved it to its own server with SSD's and that sped it up A LOT vs the old server with no SSD's and running a SQL server.

Thanks

Ryan

P.S. Attempted to upload logs but saying to large even after Zipping them.


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Ryan Bregler - Feb 6, 2020 9:56 pm (#3 Total: 18)  

 

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Ryan Bregler
Newbie
Newbie
Posts: 33
Sorry for the late reply. Been busy. So this is the error i get on FileZilla for FTP. Not sure if password changes daily or not.

Status: Resolving address of r2d2.altn.com
Status: Connecting to 65.99.242.135:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER Uploader
Response: 331 User name okay, need password.
Command: PASS *********
Response: 530 Not logged in.
Error: Critical error: Could not connect to server

And they are just on 17.0.0

Server is a Dell Power Edge T110 II E3-1230, 16GB RAM, 1TB SSD in RAID 1 running server 2016.



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