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Majority amount of emails started going in to the holding queue after new update.

[Karpas, Andrius]
Andrius Karpas
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Andrius Karpas - 03:35am, Jun 3 2020

Majority amount of emails started going into the holding queue after the new update of the MDaemon server. any ideas what could cause an issue and how to resolve it?

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Andrius Karpas - Jun 4, 2020 3:16 am (#3 Total: 12)  

 

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Andrius Karpas
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Posts: 19
Replying to: Arron Caruth (Jun 3, 2020 7:11 am)
What version of MDaemon are you running? What are the errors that are causing the messages to be going into the...

This is other error:

Wed 2020-06-03 23:50:11.575: MDaemon AntiVirus processing c:/mdaemon/queues/local/md50010810435.msg...
Wed 2020-06-03 23:50:11.575: * Message return-path: feedback@service.alibaba.com
Wed 2020-06-03 23:50:11.575: * Message from: feedback@service.alibaba.com
Wed 2020-06-03 23:50:11.575: * Message to: eddie@fitzgeraldgroup.ie
Wed 2020-06-03 23:50:11.575: * Message subject: [Alibaba Reply Notification] Nora Chan has replied you
Wed 2020-06-03 23:50:11.575: * Message ID: 66c9b68d-e1cc-4706-b13d-c7dbe5ab83e4-0
Wed 2020-06-03 23:50:11.575: Start MDaemon AntiVirus results (Cyren AV) (ClamAV)
Wed 2020-06-03 23:50:11.575: * Error: Virus scanner reports invalid condition
Wed 2020-06-03 23:50:11.575: * Error:
Wed 2020-06-03 23:50:11.577: * Message moved to c:/mdaemon/queues/holding/md50000360795.msg
Wed 2020-06-03 23:50:11.577: End of MDaemon AntiVirus results

Andrius Karpas - Jun 4, 2020 8:08 am (#4 Total: 12)  

 

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Andrius Karpas
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Newbie
Posts: 19
Replying to: Arron Caruth (Jun 3, 2020 7:11 am)
What version of MDaemon are you running? What are the errors that are causing the messages to be going into the...

v19.5.5 version Mdeamon. MDeamon Antivirus: v19.0.3 The problem started after the last upgrade to v19.5.5 where was a strange thing that upgrade hanged for about 25min so we had to restart server. After restart email started going to holding queue.

Advise how to fix this is very appreciated!

Arron Caruth - Jun 4, 2020 10:33 am (#5 Total: 12)  

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Looks to me like the install didn’t complete.  The AV version is still 19.0.3, it should be 19.5.5. 

 

I’d suggest running the installer for MD 19.5.5 again.  When you run it make sure you are logged into the machine as an administrator and right click on the installer and select run as Administrator.

 

If the install hangs again, please send me a copy of the install.log file from the MDaemon\app directory.

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

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From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Andrius Karpas)
Sent: Thursday, June 4, 2020 8:08 AM
To: discuss List Member <discuss@mdaemon.com>
Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

 

v19.5.5 version Mdeamon. MDeamon Antivirus: v19.0.3 The problem started after the last upgrade to v19.5.5 where was a strange thing that upgrade hanged for about 25min so we had to restart server. After restart email started going to holding queue.

Advise how to fix this is very appreciated!


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