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Splitted pages when printing from webmail (Chrome/Edge)

[nicola@pentaonline.it]
nicola@pentaonl…
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nicola@pentaonline.it - 09:15am, Sep 4 2020

Hi,
users are reporting problems when printing from the webmail.
What happens is that a message is splitted in 3 pages at least, respectively with message header, body and footer.

I've collected some info about this problem.

It happens in Chrome and Edge (with FireFox it works).
It happens with emails sent from Outlook.

The problem seems to be originated from "style" directive that explicits a page size (see attached text)

What do you suggest?

Attachments:

gistfile1.txt (0 KB)


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David Gris - Jan 20, 2021 6:33 pm (#3 Total: 3)  

 

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David Gris
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Posts: 2
Replying to: Tyler Davis (Sep 8, 2020 8:55 am)
Which version of MDaemon are you running? If you're running 20.0.1, login to webmail, find the message in the...

Hello, I've just had a user report the same issue and have been able to reproduce myself. To recap, emails sent from Outlook HTML format print over several pages in WorldClient. It seems that email section breaks are being turned into page breaks.

Some additional info:
- clearing the browser cache does not help
- happens with LookOut, WorldClient, Standard and Lite themes (but not Mobile)
- happens in both Chrome and Edge browsers

One workaround is to change Options > Personalize > Messages > Preferred Text Format from HTML to Plain Text. The text version of Outlook emails then print normally.

We are on MDaemon 20.0.3

[Last Editor: David Gris, Jan 20, 2021 6:39 pm. Total Edits: 1]

Attachments:

Outlook_Email_Sample.txt (10 KB) (164 Downloads)




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