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AV Update fails with Error code (12057): unknown error

[Luc, Gia]
Gia Luc
Newbie
Newbie
Posts: 6
Gia Luc - 09:22am, Aug 18 2020

Hello,

I have just installed mdaemon v20 on a Windows Server 2019 box that sits behind a firewall. The firewall blocks all outbound access unless they match specific "allow" rules. I have added a rule to allow access to *.mdaemon.com over https, but the AV update still fails (log is below). When I open a web browser on the same machine I can go to https://files.mdaemon.com and see a list of files, and I can go into the various folders until https://files.mdaemon.com/antivirus/ctav/updates/ which then prompts for a username and password.

#Update session at 13:55:06 on 2020-08-18
Date Time Action Status Object
2020-08-18 13:55:06 -- SPUPDATER START --
2020-08-18 13:55:06 Version 20.0.0
2020-08-18 13:55:07 Trial subscription active: 26 days left
2020-08-18 13:55:09 Definition version: 201712081653
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 Could not connect to any server. FAILED
2020-08-18 13:55:09 Update process failed!
2020-08-18 13:55:10 -- SPUPDATER END --

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Arron Caruth - Aug 18, 2020 9:54 am (#1 Total: 1)  

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Posts: 1

Error 12057 “Indicates that revocation cannot be checked because the revocation server was offline (equivalent to CRYPT_E_REVOCATION_OFFLINE).” From https://docs.microsoft.com/en-us/windows/win32/winhttp/error-messages.

 

Is your firewall blocking the certificate revocation check?

 

 

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From: md-av-plugin@mdaemon.com [mailto:md-av-plugin@mdaemon.com] On Behalf Of lists-md-anti-virus@mdaemon.com (Gia Luc)
Sent: Tuesday, August 18, 2020 9:23 AM
To: md-av-plugin@mdaemon.com
Subject: [md-av-plugin] AV Update fails with Error code (12057): unknown error

 

Hello,

I have just installed mdaemon v20 on a Windows Server 2019 box that sits behind a firewall. The firewall blocks all outbound access unless they match specific "allow" rules. I have added a rule to allow access to *.mdaemon.com over https, but the AV update still fails (log is below). When I open a web browser on the same machine I can go to https://files.mdaemon.com and see a list of files, and I can go into the various folders until https://files.mdaemon.com/antivirus/ctav/updates/ which then prompts for a username and password.

#Update session at 13:55:06 on 2020-08-18
Date Time Action Status Object
2020-08-18 13:55:06 -- SPUPDATER START --
2020-08-18 13:55:06 Version 20.0.0
2020-08-18 13:55:07 Trial subscription active: 26 days left
2020-08-18 13:55:09 Definition version: 201712081653
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 HttpSendRequestEx() failed while trying to access https://files.mdaemon.com/antivirus/ctav/updates/antivir-v2-hit.ini
2020-08-18 13:55:09 Error code (12057): unknown error
2020-08-18 13:55:09 Could not connect to any server. FAILED
2020-08-18 13:55:09 Update process failed!
2020-08-18 13:55:10 -- SPUPDATER END --


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support and discussion.  MDaemon staff members may participate in the
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support please use the form here:
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