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19.5 upgrade - Mobile Theme blank on iPhone browsers

Scott Parsons

Newbie
Posts: 6

Scott Parsons - 02:35pm, Oct 27 2019

Using IIS 8.5 to run World Client. I followed the config updates in https://www.altn.com/Support/KnowledgeBase/KnowledgeBaseResults/?Number=1236. Users report that World Client on iPhone opens now to a blank screen. On my iPhone, I was working fine using built in Safari until I did a Clear History and Website data. Same with the iPhone version of Firefox. URL for World Client is https://scooterscomputers.com, which takes the browser to https://scooterscomputers.com/webmail/logon, however that screen is blank. Any suggestions to fix are appreciated.

(older msg: 4)

Scott Parsons - Oct 28, 2019 8:53 am (#5 Total: 11)

Scott Parsons

Newbie
Posts: 6

Replying to: Jonathan.Ehman@mdaemon.com (Oct 28, 2019 8:16 am)

Hi Scott,   Please remove the URL rewrite from step 8 of KB 1236. That will stop users from seeing...

Jonathan,
I removed step 8- Redirect WorldClientAPI requests to the worldclient.dll. Once I cleared the cache on Safari on my iPhone, it brings up a logon screen with an error. The error reads "there was an error loading this page: TypeError: undefined is not an object (evaluating (e.error) if you need assistance please contact your email administrator.

Scott Parsons - Oct 28, 2019 9:16 am (#6 Total: 11)

Scott Parsons

Newbie
Posts: 6

Replying to: Jonathan.Ehman@mdaemon.com (Oct 28, 2019 8:42 am)

Hi Scott,   The URL rewrite rule in step 8 is redirecting every request to index.html. Including your asset.manifest.json and...

I am confused. Step 8 in 1236 is for a Script Map labeled WorldClientAPI. Step 13 is the URL rewrite labeled Webmail Theme. Are you referred to Step 13? Thanks

8. Redirect WorldClientAPI requests to the worldclient.dll

13. Create a URL Rewrite

Jonathan.Ehman@mdaemon.com - Oct 28, 2019 9:29 am (#7 Total: 11)

Guest User

Posts: 1

Right... my mistake... Disable 13 not 8. My apologies for being rushed about it. Step is definitely needed for the page to run properly.

We are testing a correction to Step 13 at present.

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On Mon, 28 Oct 2019 09:16:59 -0500, "Scott Parsons (lists-md-worldclient-issues@mdaemon.com)" <lists-md-worldclient-issues@mdaemon.com> wrote:
I am confused. Step 8 in 1236 is for a Script Map labeled WorldClientAPI. Step 13 is the URL rewrite labeled Webmail Theme. Are you referred to Step 13? Thanks

8. Redirect WorldClientAPI requests to the worldclient.dll

13. Create a URL Rewrite

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Replies to this message

Scott Parsons (Oct 28, 2019 9:40 am)

Scott Parsons - Oct 28, 2019 9:40 am (#8 Total: 11)

Scott Parsons

Newbie
Posts: 6

Replying to: Jonathan.Ehman@mdaemon.com (Oct 28, 2019 9:29 am)

Right... my mistake... Disable 13 not 8. My apologies for being rushed about it. Step is definitely needed for the...

Jonathan,
Thanks. After disabling the URL Rewrite ("Webmail Theme") and clearing the Safari cache on the iPhone, things seem to be working well again. Thank you for you help. Please let me know if you tested correction works.

(newer msg:3)