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College transcripts are incorrectly flagged as viruses.

[Cramp, Edmund]
Edmund Cramp
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Edmund Cramp - 11:31am, May 31 2020

MD occasionally fails to scan a PDF file and then says that it contains a virus although there is zero evidence for this.

In the example below that was stopped this morning, I've done some diagnosis and it's clear that the AV software scan just fell over. The attachment is an academic transcript PDF file created by a university which has password security but no password, the protection limits document copying, page extraction, commenting, signing etc to prevent fake documents being created. Essentially the college receiving the document can trust it, but MD will not allow it through and flags it incorrectly as a virus.

I would rather see MD tell the truth, that the document can't be scanned and is held for verification, rather than littered with fake virus warnings so that if it is released, it is sent as a clean file.

X-Envelope-From: xxxxxxx@xxxxxxx.com
X-MDaemon-Deliver-To: xxxxxxx@aber.ac.uk
Received: from [xx.xx.xxx.xx] by xxxxxxx.com via MDaemon Webmail with HTTP,
Sun, 31 May 2020 10:50:56 -0500
Date: Sun, 31 May 2020 10:50:56 -0500
From: "xxxxxxx xxxxxxx" (xxxxxxx@xxxxxxx.com)
To: xxxxxxx@aber.ac.uk
Subject: Creative Writing MA Admission Documents
MIME-Version: 1.0
Content-Type: multipart/mixed, boundary="0531-1550-56-01-PART_BREAK"
Message-ID: (WC20200531155056.450030@xxxxxxx.com)
X-Mailer: MDaemon Webmail 19.5.5
X-MDDKIMSelector: s=MDaemon d=xxxxxxx.com i=xxxxxxx@xxxxxxx.com
X-MDBadQueue-Reason: WARNING! infected with virus (completed-transcript-0E37323141.pdf)

--0531-1550-56-01-PART_BREAK
Content-Type: multipart/alternative, boundary="0531-1550-56-03-PART_BREAK"

--0531-1550-56-03-PART_BREAK
Content-Type: text/plain, charset="us-ascii"

----------------------------------------------------------------
SecurityPlus for MDaemon was not able to scan message attachment
----------------------------------------------------------------

  • ****************************** WARNING ******************************* The message has been scanned by SecurityPlus for MDaemon and was found
    to contain an attachment that could not be scanned. Information on the
    attachment and action taken is provided below.
  • ****************************** WARNING *******************************

    ----------------------------------------------------------------------
    Attachment Virus name Action taken
    ----------------------------------------------------------------------
    completed-transcript-0E37323141.pdf, NOT_SCANNED Message Quarantined

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