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ActiveSync Error 0x81310060 - not Synchronize

[Alarcon, Miguel]
Miguel Alarcon
Newbie
Newbie
Posts: 5
Miguel Alarcon - 06:05pm, Jun 15 2017

Hi everyone, I need your help
When I want to sync a device (Android or IOS), I can not sync the mailbox.
The following message appears in the log:
0x81310060 Global Status: (133): The server's data file contains the state of the client is locked.

Users have the Outlook Connector and IMAP add-in configured on a mobile device.

My question is: Are Outlook Connector and ActiveSync compatible?

Thanks in advance
Miguel Alarcon

Attachments:

logActiveSync.txt (22 KB)


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Miguel Alarcon - Jun 17, 2017 2:07 pm (#4 Total: 12)  

 

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Miguel Alarcon
Newbie
Newbie
Posts: 5
Replying to: Arron Caruth (Jun 16, 2017 10:19 am)
Please zip the memory dumps along with your entire ActiveSync log for the day the memory dumps were obtained and...

Hello Arron, I uploaded the file on the FTP server, its name is AirSync_0x81310060_170615_181332_032.zip.

Thanks for your help
Miguel.

Arron Caruth (apparently) - Jun 19, 2017 7:49 am (#5 Total: 12)  

via email  

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Arron Caruth
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Posts: 1637

I have the memory dump.  Is this the only memory dump that was captured?

 

Can you also upload your ActiveSync logs from June 15th?

 

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Arron Caruth
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From: md-support@altn.com [mailto:md-support@altn.com] On Behalf Of Miguel Alarcon
Sent: Saturday, June 17, 2017 2:07 PM
To: md-support@altn.com
Subject: [md-support] ActiveSync Error 0x81310060 - not Synchronize

 

Hello Arron, I uploaded the file on the FTP server, its name is AirSync_0x81310060_170615_181332_032.zip.

Thanks for your help
Miguel.


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Replies to this message
  • Miguel Alarcon (Jun 19, 2017 8:36 am)


  • Miguel Alarcon - Jun 19, 2017 8:36 am (#6 Total: 12)  

     

    Photo of Author
    Miguel Alarcon
    Newbie
    Newbie
    Posts: 5
    Replying to: Arron Caruth (Jun 19, 2017 7:49 am)
    I have the memory dump.  Is this the only memory dump that was captured? Can you also upload your ActiveSync logs...

    I already uploaded the log file and two memory dumps, I have of the date indicated. The names below:
     - Log_AirSync_170615_181332_SSC.zip
     - AirSync_0x81310060_170615_1814_216_850.zip

    Best regards,
    Miguel



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