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Message recall problem

[Papaconstantinou, Costas]
Costas Papacons…
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Posts: 6
Costas Papaconstantinou - 03:47am, Sep 7 2020

Hello,

It seems that message recall doesn't work.
Could you please provide some suggestions.
See attached jpg.

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Recall.JPG (59 KB)

 

recall2.JPG (95 KB)

 

recall3.JPG (69 KB)


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Arron Caruth - Sep 9, 2020 7:15 am (#3 Total: 3)  

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Posts: 1

Hello,

 

MDaemon’s message recall system requires that the message still be on the server in order to recall it.  If a message has been delivered remotely, it cannot be recalled.  Here is more information from the help file on the recall system.

 

“Message Recall System

MDaemon has a message recall system that you can use to delay incoming messages sent by authenticated local users for 0 to 15 minutes, which provides users a short period of time during which they can attempt to stop a message from being delivered. During that delay period the messages are placed in a dedicated Deferred queue rather than going directly to the Inbound mail queue—messages in the Deferred queue have the date they are set to leave the queue encoded into the file name. MDaemon checks the queue once per minute and when it's time for a message to leave the queue it is moved to the Inbound queue and subject to normal message processing and delivery. Activity is logged to the Routing tab and log file.

You can set the delay time to "0" if you wish, but this increases the possibility that a message a user wishes to recall may have already been delivered. Therefore a delay of at least 1 or 2 minutes is recommended to give your users time to realize they want to recall a message, send the recall request, and have time left over for MDaemon to process the request. However, because MDaemon is able to remove recalled messages from the Remote queue(s), where there might already be a delay, some administrators may find this deferred delivery timer unnecessary.

Recalling a Message

There are several ways that users can recall a message.

1.In MDaemon Webmail, click the Recall button that is displayed when viewing a recently sent message in the Sent Items folder. If clicked before the recall time limit expires, Webmail will send a RECALL message to MDaemon.

2.Send a message to the mdaemon@example.com system account, with the word "RECALL" (without the quotes) as the message's Subject. This will recall the last message that you sent. It will only recall the last message.

3.In the Sent Items folder, locate the message you wish to recall, choose the "Forward as Attachment" option and send the message to the mdaemon@example.com system account, using "RECALL" as the message's Subject.

4.View a message's headers, copy the "Message-ID: <message-ID value>" header, and create a new message with "RECALL Message-ID: <message-ID value>" in the subject (without the quotes).

Regardless of the chosen recall method, MDaemon will send an email back to the user, saying whether or not the recall was successful. When a message is successfully recalled, MDaemon deletes the message from the queue as if it had never been sent. Optionally, if the Delete recalled messages from account mail folders option is enabled, MDaemon will also attempt to delete the recalled message from any local user's mail folder where it may have already been delivered. Messages sent to multiple recipients will all be recalled by a single request. Finally, the Message Recall system does not work without the X-Authenticated-Sender header to provide security and keep others from recalling messages they did not originate. Therefore, the option to disable that header will be over-ridden if Message Recall is enabled.

Message Recall

Enable message recall

Click this checkbox to activate the message recall system. The option is disabled by default.

Delete recalled messages from account mail folders

Check this box if you also wish to delete recalled messages from the mail folders of your local MDaemon accounts if they have already been delivered before the message is recalled. This can cause messages to disappear from local user mail clients and phones. The option is disabled by default.

Defer message delivery for this many minutes XX (0-15 minutes)

This is the number of minutes that MDaemon will hold incoming messages from authenticated local users. If a RECALL message is received during the delay period then MDaemon will delete the referenced message before any delivery attempt has been made. This option can be set to 0-15 minutes. 1 minutes is the default setting.

Do not defer messages if recipient has a mailbox on this server

Check this box if you do not wish to defer messages when the recipient's mailbox is located on the same MDaemon server as the sender. Note: when using the "Delete recalled messages from account mail folders" option above, even messages that were already delivered can be recalled and deleted from a user's mailbox.

The last [xx] authenticated messages sent are eligible for recall

MDaemon remembers the message IDs and locations of a specified number of the most recent emails sent by authenticated users. Recall attempts will fail if the message being recalled isn't within that group of messages. Therefore when using the Delete recalled messages from account mail folders option above, this makes it possible to recall messages right out of user mailboxes even after they've already been delivered. By default this option is set to 1000 messages.”

 

 

Based on your configurations you have 3 minutes to recall a message that is being delivered externally.  Once the message is delivered remotely, you can no longer recall the message.  In your test, had the message already been sent out of MDaemon’s remote queue?

 

If you believe the message had not been delivered when the recall request was processed, please send me a copy of MDaemon’s SMTP-Out log that shows the message being delivered, a copy of the routing log that shows the processing for the original message and the recall request as well as a copy of the MDaemon-$DATE-MDaemon.log file that shows the processing of the recall request.

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

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From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Costas Papaconstantinou)
Sent: Wednesday, September 9, 2020 12:44 AM
To: discuss List Member <discuss@mdaemon.com>
Subject: [discuss] Message recall problem

 

Hello there,

Due to the GDPR we are interested to recall messages outside the organisation. I tried it with my gmail account and it didn't work.

Now i have enabled the options you suggested and it doesn't work internally or outside the organisation.

Attachment: recall4.JPG
Attachment: recall5.JPG


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