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Splitted pages when printing from webmail (Chrome/Edge)

[nicola@pentaonline.it]
nicola@pentaonl…
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nicola@pentaonline.it - 09:15am, Sep 4 2020

Hi,
users are reporting problems when printing from the webmail.
What happens is that a message is splitted in 3 pages at least, respectively with message header, body and footer.

I've collected some info about this problem.

It happens in Chrome and Edge (with FireFox it works).
It happens with emails sent from Outlook.

The problem seems to be originated from "style" directive that explicits a page size (see attached text)

What do you suggest?

Attachments:

gistfile1.txt (0 KB)


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Tyler Davis - Sep 8, 2020 8:55 am (#1 Total: 3)  

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Tyler Davis
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Which version of MDaemon are you running? If you're running 20.0.1, login to webmail, find the message in the message listing, right click on the message, select 'View Source' to open the source data, copy the source data to a text file, and click the link in my signature below to submit a support request. One of our technicians can take the source data and confirm if there's an issue or not.

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Tyler Davis
MDaemon Technologies
https://www.mdaemon.com

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Replies to this message
  • David Gris (Jan 20, 2021 6:33 pm)


  • nicola@pentaonline.it - Sep 14, 2020 5:12 am (#2 Total: 3)  

     

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    nicola@pentaonl…
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    Outlook Connector
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    Hi,
    I've just submitted a support request.
    Thank you.

    Replies to this message
  • David Gris (Jan 20, 2021 6:31 pm)


  • David Gris - Jan 20, 2021 6:33 pm (#3 Total: 3)  

     

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    David Gris
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    Replying to: Tyler Davis (Sep 8, 2020 8:55 am)
    Which version of MDaemon are you running? If you're running 20.0.1, login to webmail, find the message in the...

    Hello, I've just had a user report the same issue and have been able to reproduce myself. To recap, emails sent from Outlook HTML format print over several pages in WorldClient. It seems that email section breaks are being turned into page breaks.

    Some additional info:
    - clearing the browser cache does not help
    - happens with LookOut, WorldClient, Standard and Lite themes (but not Mobile)
    - happens in both Chrome and Edge browsers

    One workaround is to change Options > Personalize > Messages > Preferred Text Format from HTML to Plain Text. The text version of Outlook emails then print normally.

    We are on MDaemon 20.0.3

    [Last Editor: David Gris, Jan 20, 2021 6:39 pm. Total Edits: 1]

    Attachments:

    Outlook_Email_Sample.txt (10 KB) (145 Downloads)




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