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One of an email address is always Quarantined

[Run, Sen]
Sen Run
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Newbie
Posts: 2
Sen Run - 04:46am, Sep 13 2017

One of an email from our partner always Quarantined, even we know that this email from our partner and we had white-list still Quarantined. They sent an email with an attached zip file, our server Quarantined and won't allow that mail to inbox.

Please help.

Attachments:

Quarantined.jpg (42 KB)


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Tyler Davis - Sep 14, 2017 9:25 am (#1 Total: 1)  

Alt-N Technical Support  

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Tyler Davis
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Posts: 280

MDaemon
RelayFax
SecurityGateway
Outlook Connector
SecurityPlus
ProtectionPlus
WebAdmin
By default, SecurityPlus will quarantine items that cannot be scanned. This includes password protected container files (zip/rar/7z/etc...) or documents with protected/secure elements. Exclusions can be made in the Anti-Virus settings. See the link below for the settings on this issue and where the exclusion button is located.

http://help.altn.com/mdaemon/en/index.html?antivirus.htm

The MDaemon admin can release the message to be delivered to the user through the GUI by right clicking on the message in the Quarantine queue and selecting release.

--
Tyler Davis
Alt-N Technologies, Ltd.
http://www.altn.com

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