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![[F]](/Images/i-alt-n/site.gif) Alt-N Discussion Groups  Discussions
Requesting Technical Support
![[Caruth, Arron]](/WebX/?30@@2)
Arron Caruth
 Administrator Posts: 1700
Gabriel Medina
- Dec 15, 2014 11:07 am
(#4 Total: 6)
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Gabriel Medina
 Newbie Posts: 1
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Replying to:
Alex Godoy (Sep 3, 2014 8:56 am)
Asistencia tecnica en spaņol por telefono ?
Alex, de donde eres?
Para poder estar en contacto ya que al parecer ambos utilizamos Mdaemon.
Saludos.-
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J-M Roth
- Jul 29, 2020 5:25 am
(#5 Total: 6)
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J-M Roth
Newbie Posts: 1
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When submitting a ticket it would be great if your system would immediately generate an autoreply with a ticket number.
Like that for example additional findings after opening the ticket and before it is assigned could be added to it.
Everyone works like this. So should you.
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Thomas Larez
- Aug 10, 2020 1:52 pm
(#6 Total: 6)
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Posts:
1
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Hello,
Thank you for the feedback. Our ticketing system operates in its current state as a result of conflicts with some of our partner and customers’ ticketing processes relative to automated replies. That being said, we do plan on revisiting this to see if another solution can be attained that would allow for the notice without conflict.
In the meantime please feel free to send in additional case details on a new submission. We do have the ability of merging tickets that consolidates all related data into one ticket.
From: "lists-discuss@mdaemon.com (J-M Roth)" <lists-discuss@mdaemon.com>
To: "discuss List Member" <discuss@mdaemon.com>
Date: Wed, 29 Jul 2020 05:25:54 -0500
Subject: [discuss] Requesting Technical Support
When submitting a ticket it would be great if your system would immediately generate an autoreply with a ticket number.
Like that for example additional findings after opening the ticket and before it is assigned could be added to it.
Everyone works like this. So should you.
View/reply at Requesting Technical Support
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These forums are provided by MDaemon Technologies for user-to-user
support and discussion. MDaemon staff members may participate in the
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
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--DISCUSS--------------------------------------------------------------
This mailing list is for questions and discussion regarding Alt-N
products. To unsubscribe from this mailing list send an email to
discuss-unsubscribe@mdaemon.com .
--DISCUSS--------------------------------------------------------------
-----------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user
support and discussion. MDaemon staff members may participate in the
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
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