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Alt-N Discussion Groups > Outlook Connector Discussion Groups > Outlook Connector Support > Outlook Connector 2.2.6 with Windows 7 64Bit and Outlook 2010

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Outlook Connector 2.2.6 with Windows 7 64Bit and Outlook 2010

Good morning,
tried to install outlook connector on a machine with windows 7 64bit with Outlook 2010 however i cannot find the connector in the 'other' email systems.

I tried to install the connector from the users account on the domain that has full rights on the machine, using the run as admin option and also logged on as domain administrator. the installation is sucessfull however i still cannot see connector as an alternative email system.

please advise

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Robert Young (apparently) - May 11, 2011 4:59 am (#1 Total: 2)  

via email - IT Consultant To The Rich And Not So Famous  

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Robert Young
Newbie
Newbie
Posts: 49

iirc Outlook 64Bit is not supported

 

From: oc-support@altn.com [mailto:oc-support@altn.com] On Behalf Of Karl Fenech
Sent: 11 May 2011 10:58
To: oc-support List Member
Subject: [oc-support] Outlook Connector 2.2.6 with Windows 7 64Bit and Outlook 2010

 

Good morning,
tried to install outlook connector on a machine with windows 7 64bit with Outlook 2010 however i cannot find the connector in the 'other' email systems.

I tried to install the connector from the users account on the domain that has full rights on the machine, using the run as admin option and also logged on as domain administrator. the installation is sucessfull however i still cannot see connector as an alternative email system.

please advise


View/reply at Outlook Connector 2.2.6 with Windows 7 64Bit and Outlook 2010

 
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Shannon Magnuson (apparently) - May 11, 2011 1:25 pm (#2 Total: 2)  

via email  

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Shannon Magnuso…
Guru
Guru
Posts: 1759
As Robert mentioned, 64-bit versions of Outlook are not supported by Outlook Connector at this time, but 64-bit versions of Windows (running the 32-bit version of Outlook) are supported.
 
If you are running the 32-bit version of Outlook, however, has this happened on any other machine, or is this the only one? If it's the only one, is it the only one running Windows 7 64-bit, or are there any others? Also, what does the install.log file show under \Program Files\Alt-N Technologies\Outlook Connector\Plugin? That will show us if there were any issues registering the MDConnector.dll file that Outlook Connector uses.

--
Shannon Magnuson
Application Support Technician
Alt-N Technologies
A Subsidiary of Research In Motion
http://www.altn.com
 
 
----- Original Message -----
Sent: Wednesday, May 11, 2011 4:57 AM
Subject: [oc-support] Outlook Connector 2.2.6 with Windows 7 64Bit and Outlook 2010

Good morning,
tried to install outlook connector on a machine with windows 7 64bit with Outlook 2010 however i cannot find the connector in the 'other' email systems.

I tried to install the connector from the users account on the domain that has full rights on the machine, using the run as admin option and also logged on as domain administrator. the installation is sucessfull however i still cannot see connector as an alternative email system.

please advise


View/reply at Outlook Connector 2.2.6 with Windows 7 64Bit and Outlook 2010

--------------------------------------------------------------------------
These forums are provided by Alt-N Technologies for user-to-user 
support and discussion.  Alt-N staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.altn.com/support/request_support.asp
--------------------------------------------------------------------------
--OC-SUPPORT--------------------------------------------------------------
This mailing list is for questions and discussion of problems encountered
by MDAEMON OC customers.  To unsubscribe from this mailing list send an
email to oc-support-unsubscribe@altn.com .
--OC-SUPPORT--------------------------------------------------------------

--------------------------------------------------------------------------
These forums are provided by Alt-N Technologies for user-to-user
support and discussion.  Alt-N staff members may participate in the
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical
support please use the form here:
http://www.altn.com/support/request_support.asp
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